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← 01 / Stop working around itFIELD NOTE 03 / Workarounds

Your most expensive integration might be Sarah

If only one person knows how the systems fit together, that is a system risk.

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THE THING WE KEEP SEEING

Every organisation seems to have a Sarah.

Not literally Sarah. The person everybody asks because they know which report to run, which field to ignore, which spreadsheet is the current one and what to do when the sync fails.

FIELD NOTE 03 / FOLLOW THE WORK

Look at the
whole journey.

An illustrative map of this question.
The useful detail is often between the steps.

  1. 01QUESTION
  2. 02ASK SARAH
  3. 03MEMORY
  4. 04FIX
  5. 05RISK
THE USEFUL QUESTION

Make the knowledge available without making one person the system.

01 / START HERE

Where does the information start?

02 / START HERE

Who fixes, copies or checks it?

03 / START HERE

What breaks when that person is away?

START WITH A REAL PERSON

Make this aboutyour business.

A spreadsheet, email chain or quick conversation is enough to start. We’ll help you see what could work better.

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