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← 02 / The alternativeFIELD NOTE 08 / Software that fits

Bring us one workflow

Not a software specification. Just tell us what happens.

See a better way ↓
THE THING WE KEEP SEEING

If you want to explore custom software with us, please do not write a specification first.

Tell us what actually happens.

FIELD NOTE 08 / FOLLOW THE WORK

Look at the
whole journey.

An illustrative map of this question.
The useful detail is often between the steps.

  1. 01WATCH THE WORK
  2. 02MAP THE HANDOFF
  3. 03BUILD THE USEFUL VIEW
THE USEFUL QUESTION

Design the handoff, not just the screens on either side.

01 / START HERE

Who is trying to do the job?

02 / START HERE

What do they need to see right now?

03 / START HERE

What could disappear from their screen?

START WITH A REAL PERSON

Make this aboutyour business.

Tell us who is involved and where things get awkward. We’ll explore what a better journey could look like.

Start with an email ↗
Have something to show us? Share a link or brief ↗