The next user of your software might not be a person

Most software assumes a human will click through it. Agents change that.

THE THING WE KEEP SEEING

Most software has been designed around a very specific user.

A human.

FIELD NOTE 17 / FOLLOW THE WORK

Look at the
whole journey.

An illustrative map of this question.
The useful detail is often between the steps.

THE USEFUL QUESTION

A repeated sequence is a candidate to investigate, not permission to automate.

01 / START HERE

02 / START HERE

03 / START HERE

START WITH A REAL PERSON

Bring one recurring job. We’ll explore what agents could prepare, where people should decide and how to try it in practice.