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← 05 / Built for people and agentsFIELD NOTE 18 / Agentic

Agents need tools, not another folder of PDFs

Knowledge helps. Permission to act is what changes the work.

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THE THING WE KEEP SEEING

Giving an AI access to your documents is useful.

It can answer questions. Summarise things. Find information.

FIELD NOTE 18 / FOLLOW THE WORK

Look at the
whole journey.

An illustrative map of this question.
The useful detail is often between the steps.

  1. 01KNOWLEDGE
  2. 02TOOLS
  3. 03BOUNDARIES
  4. 04ACTION
THE USEFUL QUESTION

Give the agent the context and tools needed for a bounded job.

01 / START HERE

What can the agent safely understand?

02 / START HERE

Which action is explicit and reversible?

03 / START HERE

Where must a human decide?

START WITH A REAL PERSON

Make this aboutyour business.

Bring one recurring job. We’ll explore what agents could prepare, where people should decide and how to try it in practice.

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