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← 01 / Stop working around itFIELD NOTE 01 / Workarounds

Why are you working around your software?

Export it. Fix it. Email it. Upload it somewhere else. Why?

See a better way ↓
THE THING WE KEEP SEEING

There is a particular kind of process we keep finding inside organisations.

Something comes out of one system. Somebody fixes it in Excel. It gets emailed to someone else. They add a column. Then it gets uploaded into another system.

FIELD NOTE 01 / FOLLOW THE WORK

Look at the
whole journey.

An illustrative map of this question.
The useful detail is often between the steps.

  1. 01SYSTEM
  2. 02EXPORT
  3. 03EXCEL FIX
  4. 04EMAIL
  5. 05UPLOAD AGAIN
THE USEFUL QUESTION

Follow one piece of information. Count how often a person has to move it.

01 / START HERE

Where does the information start?

02 / START HERE

Who fixes, copies or checks it?

03 / START HERE

What breaks when that person is away?

START WITH A REAL PERSON

Make this aboutyour business.

A spreadsheet, email chain or quick conversation is enough to start. We’ll help you see what could work better.

Start with an email ↗
Have something to show us? Share a link or brief ↗