Transformation programmes often begin at the top of the organisation.
A strategy. A target architecture. A roadmap.
Start with the thing everybody complains about
You do not need to transform the whole organisation at once.
Look at the
whole journey.
An illustrative map of this question.
The useful detail is often between the steps.
- 01COMPLAINT↗
- 02SIGNAL↗
- 03CAUSE↗
- 04BETTER SYSTEM
THE USEFUL QUESTION
Listen to the complaint. Then look for the job underneath it.
Who feels the pain most often?
What would “better by Friday” look like?
START WITH A REAL PERSON
Make this aboutyour business.
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