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← 05 / Built for people and agentsFIELD NOTE 20 / Agentic

Where would you actually let an agent do something?

One recurring job is enough to find out.

See a better way ↓
THE THING WE KEEP SEEING

Forget 'AI strategy' for a minute.

What is one recurring job in your organisation where you would genuinely trust software to help move the work forward?

FIELD NOTE 20 / FOLLOW THE WORK

Look at the
whole journey.

An illustrative map of this question.
The useful detail is often between the steps.

  1. 01ONE BORING JOB
  2. 02CLEAR BOUNDARY
  3. 03USEFUL RESULT
  4. 04HUMAN ESCALATION
THE USEFUL QUESTION

A useful agent knows when the work needs a person.

01 / START HERE

What can the agent safely understand?

02 / START HERE

Which action is explicit and reversible?

03 / START HERE

Where must a human decide?

START WITH A REAL PERSON

Make this aboutyour business.

Bring one recurring job. We’ll explore what agents could prepare, where people should decide and how to try it in practice.

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